Patient Stories

"I was re-living my journey of infertility with a friend recently which prompted me to go on to your website and write this comment. My husband and I feared we would never have children for various reasons. Paul Serhal was extremely reassuring and told us he would be very honest with us throughout and not make us endure cycle after cycle if he felt success was unlikely. Our first cycle was unsuccessful, as we feared. However, he encouraged us to try again as he was positive with additional support and the various add-ons the clinic provided we would be successful. He was right. Our second cycle was successful and we were blessed with twin boys. (I still remember vividly Mr Ozturk telling me in my scan ah, I see there is a sibling here too. There are two!) We will always be eternally grateful to all the staff and in particular to Mr Serhal and Mr Ozturk. Whilst there are never any guarantees we felt very confident we were in the best of hands and they had our interests at heart. Our boys are now three and I still see them as our miracle boys. I tell everyone I know with fertility issues to visit CRGH. You will always be the best for me. Genuine people with a real desire to help those of us in desperate situations. Thank you, again." Surrey

"My partner and I owe so much to the amazing teams at CRGH and UCLH - I have no doubt that without your help and expertise I would not, at the age of 40, have had my beautiful, healthy daughter. I will always remember the kindness of the embryology team and would urge anyone considering IVF to go to CRGH." London

"Previously had 2 iui rounds both resulted in pregnancies unfortunately the first one was a mmc second attempt we went on to have our little miracle all the staff were great now we are going for iui again hoping you work your magic again can't thank you enough" London

"We are so grateful for the treatment that we received from Dr Ozturk and for the sensitive and thorough care that we received from the nurses, sonographers and embryologists at CRGH. We would certainly recommend you to anyone we know that requires assistance with conceiving." North London

"Our beautiful daughter is almost 9 months now and sometimes we still can't believe she is here. There are no words that can express the gratitude we feel for the knowledgable consultants and helpful medical and admin staff at CRGH. We will be back soon for our frozen embryos." Wandsworth, London

"5 years ago doctors at another clinic suggested we would not conceive with IVF and should look into egg donation, giving us a 5% chance of success. After asking them to reconsider we were offered the option of natural cycle treatment during which we had a weekend scan at CRGH. It was here that the CRGH doctors noticed what the other clinic had missed and assured us we were good candidates for IVF if this round failed. Our first full round of IVF resulted in our now 3 year old daughter and 7 frozen blastocysts, one of which is now an 8 month old son with 4 still in the freezer! From the depths of pessimism CRGH and their fantastic team helped us realise our deepest held wish and blessed us with an exhausting and hilarious family. There is no way to really say thank you!" London

"As I type this I can see on the monitor my beautiful daughter sleeping soundly in her cot. A feeling I never thought I would experience. She is now one and she has changed our lives. We have returned to CRGH and Dr Saab to use our last frozen embryo. This will be cycle 7. Our daughter was born through an ICSI PGS cycle number 5 at CRGH having come to you from two other clinics. Dr Saab is simply fantastic. No question is silly and he has always made us feel like his most important patients. He explains everything in such simple and easy to grasp terms and is so available to ease concerns. The compassion we experienced at CRGH was head and shoulders above and beyond what we had experienced at other clinics. We cannot sing your praises highly enough and feel very hopeful that we will have success again with our little frozen embryo. I would recommend CRGH to anybody who is going through their fertility journey and we would never go anywhere else." Essex

"I am eternally grateful for CRGH in helping me have my first child 5 years ago. No words can ever describe the joy and contentment we feel at having reached this huge milestone which felt like an absolute impossibility for us. The staff were great, they covered all angles to help us have a baby and for that reason, I'd recommend them above and beyond anyone else." Slough

"I would like to thank all the staff and team that helped us become parents To the surgical team and nurses that made me comfortable and nurses and reception that answered all my questions and made me feel that the process was well organised and all staff were familiar with my treatment and the process. Not forgetting Mr Serhal brilliant treatment plan" Harrow

"The CRGH entire staff is amazing! Everyone was very reassuring and personable. We have the most amazing family now and will be forever grateful for all the expertise and care we received. We came from another clinic where we were not happy about our service and found the CRGH to be light years beyond where we had been… We can’t thank everyone enough!!!"

"Thank you to everyone at CRGH. Over the past 8 years through IUI we now have our complete family 3 boys and finally our little girl! We have a very busy household. Thank you for everything!" London

"I wanted to send a note to thank everyone at CRGH for helping us complete our family. Our beautiful baby girl is now six months old and every day we remember our journey and how amazingly fortunate we are to have her. I’m sure the encouragement and the positivity of the consultants, nurses and assistants at CRGH made a difference to the outcome for us, and I wouldn’t hesitate to recommend the centre to anyone. There aren’t enough ways to say thank you for giving us this most precious gift." London

"We would like to thank everyone at CRGH who participated in helping us to create our beautiful girl. We think of you all often as you played such a critical role in making us two of the happiest people in Britain. Most people only have a couple of people to ‘thank’ for bringing a baby into the world and it’s mostly themselves! We needed help and we received excellent care from yourselves and UCH. Our daughter is a tranquil, easy going, happy little thing (so far!) and she wouldn’t be here without you. Thank you from the bottom of our hearts" London

"Today I’m sitting up in bed with my beautiful amazing daughter sleeping contently on my lap. I can’t believe she’s here and she’s mine. She is no longer a dream but my reality. Words are hard to find to describe the immense emotion one feels to finally have your prayers answered. She’s absolutely beautiful and I can finally be what has at times felt like a lifelong dream to become a mum. I owe Paul Serhal and his team nothing that money, gifts, or thank you cards can buy. I owe them everything as without them none of this would have been possible. I wish I had the words to put it together in one simple sentence but just like life nothing is that simple and all I can truly and wholeheartedly say is Thank You. Dreams really do come true at the CRGH." London

"Our infertility journey was a long 4 and a half years and before we sought the help of the CRGH we had almost given up hope of ever being parents. Having been through numerous failed NHS treatment cycles including 2 failed IVF’s you really were our last hope. From the moment we handed ourselves over to your care we were treated with compassion and professionalism at every stage and I really have nothing but praise for every member of staff we encountered whilst being treated in your care. After being told by the NHS that my egg reserve was low and a pregnancy unlikely you can imagine our shock and elation when the treatment was successful and we saw our first ever positive pregnant test. A somewhat nervous 9 months followed and the joy of finally meeting our precious little miracle is indescribable. I am still pinching myself every day! Words really cannot express our gratitude to you for making our dream come true."

"I wanted to drop a thank you note to express my sincere gratitude for all staff at CRGH and UCLH for the immense support throughout my IVF process. I really appreciate you all invested a huge amount of time and effort to helping to make my wonderful twin baby girl and boy. Me and my husband overwhelmed with joy being a parent of twins. Thank you all again doctors, nurses, embryologists and all admin staff for their kindness professionalism for success our real time dream" London

"I just wanted to drop you a brief note to thank everyone at the CRGH for helping us achieve our dream. Nearly 12 months later, we’re happy to say that the reassuring optimism and confidence of Mr Paul Serhal during our initial consultation was not misplaced. Our daughter, was delivered on the 20th of February, eight days after her due date. She is beautiful and healthy, weighing 3.83kg at birth. At each stage of our IVF journey with CRGH we have been impressed with the professionalism and care shown by all the medical and administrative staff. And it is no surprise to us that the success rates are as impressive as they are and we’re delighted to be part of that." London

"I have had 6 ICSI cycles at the CRGH in total – the 3rd one resulted in our son Michael and then 3 years later on the 6th attempt, we had twin boys – Daniel and James. Throughout the highs and lows of our fertility journey, all the staff at the CRGH were so supportive and it really felt they genuinely cared about us and would do everything they could to help. The care we received was second to none and the doctors were also very proactive at suggesting different protocols to ensure we had the best chance of success each time. My personal regime on various cycles included endometrial scratch, hysteroscopy, assisted hatching, steroids, intralipids, Blastocyst Transfer, Split Blastocyst Transfer, ICSI and IMSI. I was also closely monitored throughout the process and medications adjusted and/or introduced depending on how I responded each time."

"My lovely consultant, Dr Saab, was always available to talk through any concerns I had at any stage of each cycle. I would absolutely recommend the CRGH to anyone who is currently on their own fertility journey – we will always be so grateful to the wonderful doctors and embryologists for making us the parents of 3 miracle little boys"

"Thank you so much for treating me and for making the whole experience as best as it could possibly be. During my visits, I would arrive anxious and leave happy every time. Your whole team were so positive and always greeted me with a smile. I have an adorable baby girl. Thank you for your help!" Antigua

"Thank you so much for all you did for us. You promised us we’d be pregnant by December and we were." London

"We were not clear about what to do. Everything was hazy. We had to consider the implications of egg donation and what this meant. Counselling enabled us to see things more clearly and now we have no regrets. Thank you so much for all your support." Surrey

"Our beautiful twin girls were born in Cambridge in May and my wife and I want to thank you and your great team from the bottom of our hearts for making this possible." Cambridge

"A big thank you to you and all your staff for all that you did to help us achieve our dream of having a baby… We can’t wait to come back for our blastocysts to give our baby some brothers or sisters!" London

"I had many failed cycles in other units but got pregnant on my first cycle using donor eggs with the CRGH. It was the best thing that ever happened to me – thanks to all the staff at the CRGH." London

"It has been a long and emotional journey, but it has all been worthwhile. Our baby girl was born in November and we cannot express how grateful we are to all the team at CRGH. Thank you." Cambridge

"We have been blessed with a beautiful baby boy! Thank you CRGH for making all our dreams come true." Essex

"Words cannot express our appreciation. You have made our dreams come true. We never thought in our wildest dreams that this would be possible. We have two wonderful additions to our family. Now our family is complete. Thank you all at CRGH." Herts

"Freezing my eggs a couple of years ago was the best thing I did. I am presently pregnant with my first child. Thanks to all the staff at the CRGH." London

"Words cannot express our joy. You have made it possible for us when we had almost given up hope to fullfill our wildest dream. We have now an amazing baby boy. Thank you so much!" UAE

"I just wanted to say a massive thank you to all the staff at the CRGH for giving us our beautiful baby daughter. She is gorgeous, healthy and is doing really well! My husband and I can’t thank all the staff there enough. You are all so supportive, friendly and compassionate. This experience could have been so difficult but the CRGH staff made us feel so at ease and cared for. Any concerns were always answered honestly and help was always available at any time. If needed, we look forward to coming back for our next baby! Thank you all again, from the bottom of our hearts. You have made our dream of having a baby come true." London

"This letter is to express our heartfelt thanks for the treatment that we received at the CRGH during 2008. Our beautiful, perfect daughter was born in February this year, the result of our first round of IVF. She is the light of our lives, every day we look at her and know how lucky we are to have her, and how much we owe to the science and the scientists at your clinic who made her birth possible. …." Essex

"I want to write to thank you for all your support through the dark, difficult days where we thought our lives might remain childless. We are now in the supremely fortunate position of having 2 beautiful children thanks to the CRGH. The staff’s support throughout the process was invaluable; at no time did we feel like a ‘number’ but we were treated as individuals and supported with compassion and importantly, frank assessment by the doctors, nurses, embryologists and admin staff alike. Thank you for changing our lives." West Sussex

*Fields required.

Would you like to share your CRGH story?

The CRGH team would love to hear your story, and we hope that by sharing them here, our current patients will enjoy reading them too. Your comments will remain anonymous (unless you choose to be named), and are subject to review before they are published online.

Please write your message here:

Your comments are anonymous, but please let us know where you’re from (e.g. City or Country)

Your comments will remain anonymous on our page, but if you’d like us to pass on your message to your Doctor and the team, please give us your patient number or name and D.O.B: