Privacy Policy

This policy explains what types of personal information will be gathered when you visit The Centre for Reproductive and Genetic Health website, and how this information will be used. Please note that this policy applies to the company’s main web pages (i.e. those in

If you follow a link to any other website, please check their policies before you submit any personal information to those websites.

Information collected

On some parts of the website, you may be asked to provide some limited personal information in order to enable the provision of certain services (e.g. patient information sheets, price lists, etc). The Centre for Reproductive and Genetic Health may store this information manually or electronically. By supplying this information you are consenting to The Centre for Reproductive and Genetic Health holding and using it for the purposes for which it was provided. Information provided will be kept for as long as is necessary to fulfil that purpose.

We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our webmasters. This is statistical data about our users’ browsing actions and patterns which does not identify any individual and allows us to ensure that content from our site is presented in the most effective manner for you and for your computer.

How the information collected is used

Personal information provided to The Centre for Reproductive and Genetic Health by you will only be used for the purposes stated when the information is requested. Personal information will not be sold to third parties, or provided to direct marketing companies or other such organisations without your permission. Personal information collected and/or processed by The Centre for Reproductive and Genetic Health is held in accordance with the provisions of the Data Protection Act 1998.

Demographical and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of The Centre for Reproductive and Genetic Health’s website. Any disclosure of this information will be in aggregate form and will not identify individual users.

How we store information collected

Information which you provide to us will ordinarily be stored on our secure servers. However, we do work with third party contractors, some of whom host and operate certain features of the website. Accordingly, information that we collect from you may be collected in or transferred to a destination outside the European Economic Area (“EEA”). That information may be processed by staff operating outside the EEA who work for us or for one of our contractors. By submitting personal information, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may disclose your personal information to third parties if we are under a duty to disclose or share such information in order to comply with any legal obligation or to protect the rights, property or safety of The Centre for Reproductive and Genetic Health, its members or others.

How we use “cookies”

Most of our web pages use “cookies”. A cookie is a small file of letters and numbers that we place on your computer or mobile device if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allow us to improve our website.

For more detailed information on the cookies we use on The Centre for Reproductive and Genetic Health main web pages (i.e. those in and the purposes for which we use them, please see our Cookie Statement. Please refer to individual web pages for further information about the use of cookies on other web pages on the domain.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you. For further information about this right and how to exercise it, please see The CRGH’s Policy on Data Protection.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.


Any queries or concerns about privacy on this website should be sent by email to [email protected] or addressed to the Data Protection Office,

The CRGH, 230 – 232 Great Portland Street, London W1W 5QS.

Mahmoud Makki

230-232 Great Portland Street

We will acknowledge written complaints within 5 working days and provide a written response within 30 working days of receipt. If the investigation is still ongoing at 30 working days, we will write and provide you with an update.

We will investigate every complaint thoroughly, fairly, and promptly. Our goal is to resolve your concerns and use your feedback to improve the quality of our service wherever possible.

If you are not satisfied with our response, you have 30 working days in which to challenge our findings. If we do not hear from you within this time, we will consider the complaint satisfactorily resolved.

The time limit for initiating a complaint is 6 months from the date of occurrence, or 6 months from when you became aware of the cause for complaint, provided this is no more than 12 months after the event.

If you are not satisfied with our response, you are entitled to escalate your complaint (details will be provided upon request). Finally, if you feel the complaint is still unresolved, you are entitled to contact the Human Fertilisation and Embryology Authority (HFEA):

Human Fertilisation & Embryology Authority Complaints Department

Email : [email protected]