This policy explains what types of personal information will be gathered when you visit The Centre for Reproductive and Genetic Health website, and how this information will be used. Please note that this policy applies to the company’s main web pages (i.e. those in www.crgh.co.uk).
If you follow a link to any other website, please check their policies before you submit any personal information to those websites.
On some parts of the website, you may be asked to provide some limited personal information in order to enable the provision of certain services (e.g. patient information sheets, price lists, etc). The Centre for Reproductive and Genetic Health may store this information manually or electronically. By supplying this information you are consenting to The Centre for Reproductive and Genetic Health holding and using it for the purposes for which it was provided. Information provided will be kept for as long as is necessary to fulfil that purpose.
We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our webmasters. This is statistical data about our users’ browsing actions and patterns which does not identify any individual and allows us to ensure that content from our site is presented in the most effective manner for you and for your computer.
How the information collected is used
Personal information provided to The Centre for Reproductive and Genetic Health by you will only be used for the purposes stated when the information is requested. Personal information will not be sold to third parties, or provided to direct marketing companies or other such organisations without your permission. Personal information collected and/or processed by The Centre for Reproductive and Genetic Health is held in accordance with the provisions of the Data Protection Act 1998.
Demographical and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of The Centre for Reproductive and Genetic Health’s website. Any disclosure of this information will be in aggregate form and will not identify individual users.
How we store information collected
We may disclose your personal information to third parties if we are under a duty to disclose or share such information in order to comply with any legal obligation or to protect the rights, property or safety of The Centre for Reproductive and Genetic Health, its members or others.
How we use “cookies”
Most of our web pages use “cookies”. A cookie is a small file of letters and numbers that we place on your computer or mobile device if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allow us to improve our website.
Access to information
The Data Protection Act 1998 gives you the right to access information held about you. For further information about this right and how to exercise it, please see The CRGH’s Policy on Data Protection.
Any queries or concerns about privacy on this website should be sent by email to [email protected] or addressed to the Data Protection Office,
The CRGH, 230 – 232 Great Portland Street, London W1W 5QS.
230-232 Great Portland Street
We will acknowledge written complaints within 3 working days and provide a written response within 30 days of receipt. If the investigation is still ongoing at 30 days, we will write and provide you with an update.
We will investigate every complaint thoroughly, fairly, and promptly. Our goal is to resolve your concerns and use your feedback to improve the quality of our service wherever possible.
If you are not satisfied with our response, you have 30 days in which to challenge our findings. If we do not hear from you within this time, we will consider the complaint satisfactorily resolved.
The time limit for initiating a complaint is 6 months from the date of occurrence, or 6 months from when you became aware of the cause for complaint, provided this is no more than 12 months after the event.
If you are not satisfied with our response, you are entitled to escalate your complaint to a member of the CRGH Board of Directors, (details will be provided upon request). Finally, if you feel the complaint is still unresolved, you are entitled to contact the Human Fertilisation and Embryology Authority (HFEA):
Human Fertilisation & Embryology Authority Complaints Department
Email : [email protected]