CRGH Response to COVID-19

This page was last updated on 12th May 2020


The health and safety of our patients and staff is our absolute priority. We have a comprehensive management plan in place, which follows best practice guidance from Public Health England, in terms of personal hygiene and cleaning, self-isolation, and protective equipment. If staff are exposed or have symptoms they are immediately self-isolating.


Restarting treatment – information for patients

The HFEA have approved CRGH reopening plans as appropriate and effective in providing safe fertility treatment to our patients.

Our doors open Monday 18th May but we are now open for doctor consultations by video and patient webinars Priority will be given to patients whose treatment had to be deferred due to lockdown, and for patients about to undergo treatment for cancer and other conditions where fertility preservation is urgent. 

We do have capacity for new patients and we are now taking bookings – the call centre is open 9am to 5pm, and you can email at any time

Current Services

The HFEA have instructed clinics to follow BFS guidance regarding a temporary restriction of treatment. You can find their guidance here:

Although we are not currently able to accept patients into active treatment, we are providing services to enable you to prepare, and enter treatment as soon as we are able to reopen:

  1. The call centre is open from 9am to 5pm Monday to Friday on +44 (0)20 7837 2905, and we have representatives from nursing, embryology, and finance that can assist with any queries
  2. Our patient evenings are continuing via Webinar, with presentations by a doctor and embryologist, together with a virtual Q&A session. You can book your place here
  3. You can book free mini-consultations, and full doctor consultations, both via video link. Just call the main clinic number +44 (0)20 7837 2905 or email to arrange yours
  4. For those that have recently completed treatment cycles and are pregnant – congratulations! We are continuing to provide pregnancy scans at 6 and 10 weeks, as well as NIPT testing in week 10. The nursing team may approach you to arrange this. If you don’t hear from us just contact the call centre to arrange your scans.

Deferred Patients

The HFEA have instructed clinics to follow BFS guidance regarding a temporary cessation of treatment, and closure of clinics to new patients. You can find their guidance here:

All patients that had treatment planned in March and April who were deferred in line with HFEA requirements have been added to a priority database, and will be offered treatment first as soon as we reopen. Our nursing team will be in contact with you to ensure that you have everything you need (such as medication) that consent to treatment is in place, and that you are well and wishing to resume at the first opportunity.


The advice on pregnancy is changing rapidly. Your best source of advice is The Royal College of Obstetricians and Gynaecologists. The link to their guidance can be found here:


Eggs, Sperm, and Embryos

Currently there is no evidence that COVID-19 can be transmitted through genital fluids nor be passed from mother to foetus. As such, we would not treat eggs, sperm or embryos from a person with COVID-19 any differently.

There is no concern with regards to transmission in liquid nitrogen at this stage. To date, there has been no known infectious transmission of any virus within the gametes/embryos setting so the risk is considered negligible and no change in practice is being adopted.


Measures to Reduce Risk of Infection

Our staff

We are recording all instances of foreign travel, and isolating staff where necessary. Staff are being encouraged to report any exposure risk and self-isolate.



We have increased the number of hand cleaning sprays throughout the clinic, and have posted information on correct hand washing technique above all sinks.



Our cleaning team have increased the frequency of disinfection of all areas, with particular focus on commonly touched areas such as door handles and handrails. Our clinical teams have a deep clean protocol for areas such as theatre, scan rooms, and the ward, which is being implemented regularly.


IVF Packages With Access Fertility

IVF Packages With Access Fertility
CRGH is partnering with Access Fertility to offer a series of IVF programmes and packages. For more information please click below.

NHS Funding for Fertility Care

CRGH is an NHS approved centre and funding may be available for some patients. You will need to meet certain criteria and be referred to us by your GP. Please call or email us for further information.
Call: +44 (0)20 7837 2905

or click below:

Newsletter Sign Up

Upcoming Events

No event found!


CRGH patient leaflet
Download our Patient Guide